Terms of Use

Last updated: 06/04/2025

Gulenc Ltd. Şti.

Email: support@speechscribe.ai

Welcome to SpeechScribe, an AI-powered platform for automatic transcription, subtitle generation, and subtitle embedding into audio and video content (the “Application”).

These Terms of Use (the "Terms") govern the relationship between you ("User", "you") and Gulenc Ltd. Şti. ("Gulenc", "we", "us", or "our"), and outline the conditions under which you may access and use the services provided through the website https://speechscribe.ai (the "Site") and our related applications, products, and content (collectively, the "Services"). These Terms form a legally binding agreement between you and Gulenc. Please read them carefully before using the Services.

1. Conduct Restrictions

The following actions are strictly prohibited:

  • Accessing or using the Services in violation of these Terms;
  • Reverse engineering, decompiling, decoding, disassembling, copying, translating or attempting to derive source code, algorithms or underlying architecture of the Services;
  • Removing or altering any copyright, trademark, or proprietary notices on the Application;
  • Selling, licensing, distributing or making derivative works of any part of the Services without explicit written consent;
  • Commercially exploiting or renting the Services without authorization;
  • Interfering with the functionality or security of the Application, including bypassing access controls or disrupting connected networks;
  • Using the Application in an abusive or excessive manner, including for spam, mass uploads, or bots;
  • Integrating the Application or its Services into another application or platform without written consent;
  • Impersonating other users or misrepresenting identity, affiliation or legal status;
  • Using automated tools to scrape or collect information from the Service;
  • Uploading or distributing malware, viruses, worms, or malicious scripts;
  • Violating third-party rights, including copyrights, trademarks, privacy or publicity rights;
  • Harassing, threatening, defaming, or abusing other users through any communication means;
  • Promoting or distributing content that encourages physical harm, suicide, drug abuse, or any form of violence;
  • Engaging in behavior that limits or interferes with others' use of the Services or causes legal or reputational risk to SpeechScribe;
  • Unauthorized use of other users’ accounts or personal data;
  • Harvesting email addresses or other personal data from the Service for unsolicited purposes;
  • Misusing user data beyond the purposes for which it was shared on the Application.

SpeechScribe reserves the right to suspend or terminate any user account without prior notice in the event of violation of these rules. We also reserve the right to pursue legal action when necessary, including involving law enforcement for system security breaches.

2. Terms of Use & Eligibility

By accessing or using our Services, you acknowledge that you have read and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.

The Services are only available to individuals aged 13 years or older. If you are under 18, your parent or legal guardian must review and accept these Terms on your behalf.

If you access the Services on behalf of an organization or business, you confirm that you have the authority to do so and agree to bind the entity to these Terms. The organization is responsible for all activity that occurs under its account, including the actions of employees, contractors, or agents.

3. Account Registration

To use certain features of the Service, you may be required to create an account. You agree to provide accurate, complete, and current information during registration, and to update it if any changes occur.

Users are solely responsible for:

  • Protecting login credentials;
  • Ensuring strong and secure passwords;
  • Monitoring activity under their account.

If you believe your account has been compromised, you must notify us immediately via support@speechscribe.ai. SpeechScribe is not liable for losses caused by unauthorized use of your credentials.

4. Account Termination

You may close your account at any time by contacting us via email.

We reserve the right to:

  • Suspend or delete accounts that violate these Terms;
  • Restrict access without prior notice in case of abuse, illegal activity, or technical threats;
  • Remove user content that we, at our discretion, deem inappropriate or dangerous.

We are not responsible for data lost upon account termination, nor are you entitled to compensation due to content removal or suspension.

5. Intellectual Property Rights

All elements of the SpeechScribe Service, including but not limited to its software, source code, databases, algorithms, user interface, designs, text, graphics, logos, icons, images, and audio-visual content, are the exclusive property of SpeechScribe or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

Except as expressly permitted in these Terms, you may not:

  • Reproduce, copy, publish, transmit, distribute, display, perform, modify, adapt, create derivative works from, or commercially exploit any part of the Services;
  • Use our trademarks, logos, or brand elements without our written consent.

Any unauthorized use of our intellectual property will constitute a violation of these Terms and may result in civil or criminal liability.

6. Company Content

All content made available through the Service (excluding user-generated content), including tools, subtitle templates, AI-generated captions, instructional materials, and documentation (“Company Content”) is owned or licensed by SpeechScribe.

SpeechScribe grants you a non-exclusive, revocable, limited license to access and use the Company Content solely for your personal and non-commercial use, in accordance with these Terms.

You may not:

  • Reuse, republish, or modify the Company Content for public distribution;
  • Extract or attempt to replicate AI models or outputs at scale;
  • Use Company Content in a way that competes with or replicates the functionality of the Service.

SpeechScribe does not guarantee the accuracy or completeness of the Company Content. Any reliance is at your own risk.

7. Content Provided by Users

The Services allow users to upload, process, and store video, audio, subtitle, and transcript data (“User Content”).

By submitting any User Content to SpeechScribe, you represent and warrant that:

  • You own the content or have all necessary rights and licenses to use it;
  • Your content does not infringe any third-party rights or applicable laws.

By uploading User Content, you grant SpeechScribe a non-exclusive, royalty-free, worldwide, sublicensable license to host, process, cache, and display your content solely to:

  • Deliver the services you request (e.g., generate transcripts, embed subtitles);
  • Maintain service quality and integrity.

We do not claim ownership of your original content. However, we may remove content at our sole discretion in cases of:

  • Legal claims or copyright notices,
  • Governmental takedown requests,
  • Internal moderation decisions to protect other users or system integrity.

You agree to indemnify SpeechScribe from any claims related to the content you provide.

8. Machine Learning and Data Usage

SpeechScribe uses machine learning to improve the accuracy and performance of its transcription and subtitle generation services. By using the Service, you acknowledge and agree that:

  • Anonymous usage data (such as processing performance, error rates, and user interaction patterns) may be collected;
  • Content uploaded by users may be used in an anonymized and aggregated format to train and improve our algorithms.

We do not use your identifiable content (e.g., actual video/audio files or personal information) for machine learning purposes without your consent. All data used for model training is stripped of user identifiers and cannot be traced back to you.

Nothing in these Terms grants you any rights over our models, data infrastructure, or machine learning outputs.

9. Payment Terms

Some features of the Service are available only through a paid subscription. Users can purchase one of our subscription plans using a valid payment method.

Subscription and Billing

All subscription payments are securely processed via our payment service provider, Iyzico, which is a PCI-DSS-compliant third-party platform.

Iyzico is responsible for card storage and transaction processing only. Subscription management, including activation, usage limits, cancellation, and renewal, is handled by SpeechScribe directly through your account.

We do not collect or store your payment details. All payment-related operations are conducted through Iyzico’s secure interface.

All prices displayed on our website include applicable taxes and represent the total amount payable.

Subscriptions automatically renew at the end of each billing cycle unless cancelled by the user prior to the renewal date.

You may cancel your subscription at any time. Refunds are not issued for partial usage.

Free Trial & Promotional Offers

We may offer free trial periods or time-limited discounts at our discretion. These offers are non-transferable and subject to specific conditions outlined at the time of the offer.

One-Time Purchases

At this time, SpeechScribe does not offer separate credit packages. However, you may manually repurchase a subscription plan if needed.

Payment Processing

All payment transactions are securely handled by Iyzico. By using Iyzico, you may be required to consent to their terms and privacy policy.

SpeechScribe is not responsible for issues related to payment authorization, failed charges, or card verification, which are managed by Iyzico.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee that:

  • The Services will meet your expectations or business requirements;
  • The Services will be uninterrupted, secure, or error-free;
  • The outputs (such as transcriptions or subtitles) will be accurate, complete, or reliable;
  • Any software bugs or operational issues will be resolved.

We expressly disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement. You use the Services at your own risk.

SpeechScribe may update, modify, or discontinue parts of the Service at any time, with or without notice.

11. Limitation of Liability

To the fullest extent permitted under the laws of the Republic of Turkey, SpeechScribe Teknoloji Hizmetleri A.Ş. shall not be held liable for any direct or indirect damages, including but not limited to loss of profits, business interruption, reputational harm, loss of data, or any consequential or incidental damages arising out of or related to the use or inability to use the Services, even if such damages were foreseeable or if we had been advised of their possibility.

The Services are provided “as is” and “as available,” without warranties of any kind, either express or implied. Users accept full responsibility for their use of the Service, including any decisions made or actions taken based on Service outputs such as transcriptions or subtitles.

SpeechScribe’s total liability, under any circumstances, shall not exceed ₺500 (Turkish Lira) or the total amount paid by the user in the twelve (12) months prior to the claim, whichever is lower.

This limitation does not apply in cases of intentional misconduct, fraud, or gross negligence, where liability cannot be waived under applicable law.

12. Service Interruption and Force Majeure

We may temporarily interrupt or suspend the Services for maintenance, upgrades, or technical reasons. We will make reasonable efforts to notify users in advance where possible, but cannot guarantee uninterrupted access.

SpeechScribe shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters (e.g., earthquake, flood, fire);
  • War, terrorism, political unrest;
  • Internet or power outages;
  • Legal or regulatory restrictions;
  • Pandemics, epidemics, or global health emergencies.

In the event of permanent service discontinuation, we will take reasonable steps to allow users to export their data, subject to legal and technical limitations.

In the event of permanent service termination, we will notify users at least 30 days in advance and provide tools to export all stored data. After this period, all user data will be deleted in accordance with our data retention policy.

13. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of the Republic of Turkey, without regard to conflict of law principles.

Unless otherwise provided by mandatory consumer protection law, any disputes shall be exclusively submitted to the jurisdiction of the Istanbul Courts and Execution Offices (İstanbul Mahkemeleri ve İcra Daireleri).

14. Changes to These Terms

We may update these Terms from time to time for legal, operational, or technical reasons. When we make material changes, we will:

  • Notify users via the application or email;
  • Post the revised Terms on our Site with an updated "Effective Date" .

Continued use of the Services after the new Terms become effective constitutes your acceptance. If you do not agree with the changes, you must stop using the Services and may terminate your account.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy, represent the entire agreement between you and SpeechScribe and supersede all prior agreements or communications.

15.2 No Waiver

Our failure to enforce any provision shall not be considered a waiver of our right to enforce it later.

15.3 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.4 Assignment

SpeechScribe may assign or transfer its rights and obligations under these Terms without notice. You may not assign your rights or obligations without our prior written consent.

15.5 Third-party Links

The Services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third parties. Accessing such links is at your own risk.

15.6 Refund and Consumer Protection

We do not generally offer refunds for purchases unless otherwise required by applicable law. However, under Turkish Consumer Protection Law, you may be eligible for a refund only if:

  • The service is not delivered at all,
  • The service is entirely unusable due to a proven technical failure, and
  • You notify us within 14 days of the purchase.

Before issuing any refund, SpeechScribe reserves the right to investigate the reported issue and, where appropriate, offer a technical fix, reprocessing of the file, or equivalent credit-based compensation.

Minor technical issues or partially usable outputs (such as minor transcription inaccuracies or subtitle timing errors) shall not be considered valid grounds for a refund.

Refunds will not be issued for problems caused by user-side errors, such as:

  • Uploading corrupted, unsupported, or misconfigured files,
  • Incorrect language selection or subtitle settings,
  • Use of the Service in a manner inconsistent with platform instructions or guidelines.

15.7 Data Retention and Deletion Policy

User-uploaded files, subtitles, and processing results are automatically deleted within 90 days after completion of processing or account termination. Metadata (such as filenames or file duration) may be retained for internal reporting or compliance purposes, in anonymized form.

You may request early deletion of your data at any time via email.

15.8 Machine Learning and Consent

By using the Services, you consent to the anonymous and aggregated use of your processed content for the purposes of improving SpeechScribe's AI algorithms. You may opt out by sending a written request to support@speechscribe.ai.

We never use your identifiable content (audio, video, transcripts) for training without explicit consent.

15.9 Mobile Data Charges

You are responsible for any mobile carrier charges (including SMS and data usage) incurred when accessing the Service via a mobile network. Please consult your provider before use.

16. Contact Information

If you have any questions, feedback, legal inquiries or deletion requests, please contact:

📧 Email: support@speechscribe.ai